0

F.A.Q.

Frequently

ASKED QUESTIONS

How much is the App?

The App costs £35 per month per engineer per module

How can I buy it?

Simply click on the Sign-up button, fill in your details, which App/Apps you would like and then enter your payment details.

What are modules?

Modules are the different Apps that are available within the App which are currently:

NAAD22 Fire Damper App and NAAD22 Fire Damper Installation App

NAAD21 Kitchen Extract App

NAAD21 Ventilation Hygiene App

What about support?

Support is provided by contacting us from within the App or via email or phone. We can even remotely connect to your mobile device if authorised by yourself to be able to see your screen to help troubleshoot any issues.

Can any other company see my data?

Absolutely not. We have partnered with an independant software company to ensure that your data cannot be accessed by any other company or NAADUK member.

Where are you located?

We are based in Devon in the UK but have remote support tools available to assist with helping you out wherever you are in the country.

How long does it take from signing to receiving the App?

Time frames can vary depending on the amount of sign ups received at any given time but we aim to onboard you within a week of your payment being received.

How can I contact with you?

You can contact us via email help@naaduksoftware.co.uk or by telephoning 01404 793263 or by raising a support request from withing the App.

Do you supply instructions on how to use the App?

Yes, instructions are sent to you when you have been onboarded along with how to access the App.

Is there a minimum sign up term?

No, it is a rolling monthly contract so you can cancel with one months notice.

Is there an onboarding fee?

No, there is no initial onboarding fee, you just pay the initial £35.

Does it cost extra to customise my report?

No, there is no additional charge for customising your report for instance adding addtional wording or logos, so longs that your request aligns to the NAAD21 and NAAD22 guidelines and industry legal requirements.

Have we not answered all your questions? Then....